When the lab receives your sample, it can take between 2-5 weeks to finish.
For US customers, it can take between 2-7 business days to arrive at our lab.
For International customers, due to customs, the arrival of your sample can vary depending on which country.
To keep track of the status, log in and go to 'My Kits.' If you do not see "Processing" or "Analyzing" in the status, it may take 1 day for the lab to update. If your status remains "Registered," please allow 1-2 days. It could also mean that the package hasn't arrived at the lab. If you would like to know if the lab received it, please send us a message and provide your name, email, and kit ID.
Once your sample is completed, you will receive an email to view your results.